Legal

AI Disclaimer

Version v1-2026-05-30

1. Where we use AI

  • Generating indicative price estimates from enquiry details (move size, distance, access notes, photos).
  • Quality scoring enquiries to help match the right Partners.
  • Detecting potentially fraudulent, abusive or duplicate enquiries.
  • Drafting suggested responses for customer support (always reviewed by a human before sending).

2. AI estimates are not binding quotes

Any price guidance generated by AI is an indicative estimate only. It is calculated automatically and does not take into account every detail of your move. Only a verified Partner can issue a binding quotation after reviewing your full requirements.

3. Human oversight

AI does not make final decisions about whether you are matched with a Partner, the price you pay, or whether an enquiry is rejected. A human admin reviews flagged cases before any adverse decision is taken.

4. Automated decision-making

Under UK GDPR Article 22, you have the right not to be subject to a decision based solely on automated processing that produces legal or similarly significant effects. We do not rely on solely-automated decision-making for customer outcomes. If you believe a decision affecting you was made by an automated process, contact support@movequotelocal.co.uk for a human review.

5. Models we use

We use approved large-language and image-analysis models from major UK/EU-compliant providers, accessed through privacy-friendly gateways. We do not send your data to model providers for training without explicit consent.

6. Reporting AI mistakes

If an AI estimate, suggestion or quality score appears wrong, please tell us at support@movequotelocal.co.uk. We use that feedback to improve accuracy and to catch failure modes early.